Shipping Policy

At Sunny Spray, we strive to make your shopping experience smooth from checkout to delivery. Below you'll find everything you need to know about how we process and ship your order.

Free Shipping

We proudly offer free standard shipping on all orders. There are no hidden shipping fees at checkout.

Order Processing

Orders are typically processed within 1–3 business days after your purchase has been confirmed.

Please note that processing times may be slightly longer during:

• Holidays
• Promotional events
• Peak shopping seasons
• Periods of exceptionally high order volume

Once your order has been processed, it will be prepared for shipment.

Estimated Delivery Time

Most orders are delivered within 7–15 business days after dispatch.

Depending on your location and shipping carrier, delivery may occasionally take up to 30 business days.

Delivery times may vary due to factors including:

• Destination country or region
• Carrier delays
• Customs clearance
• Severe weather conditions
• Local delivery services
• Seasonal shipping demand

While we work hard to ensure timely delivery, shipping timelines are estimates and cannot be guaranteed.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information (when available).

Please allow 24–72 hours for tracking updates to appear after your package has been dispatched, as carriers may require time to scan packages into their systems.

Shipping Delays

Occasionally, shipments may experience delays beyond our estimated delivery window due to circumstances outside of our control, including:

• Courier network disruptions
• Customs inspections
• Weather-related delays
• High shipping volumes
• Transportation issues

If your order appears delayed, we recommend checking your tracking information first. If you still need assistance, our support team will be happy to help investigate.

Incorrect Shipping Information

Please carefully review your shipping address before placing your order.

Sunny Spray is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your shipping details before your order has been dispatched.

Split Shipments

Depending on inventory availability or warehouse locations, items from the same order may occasionally ship separately.

If this happens, don't worry—your remaining item(s) are still on their way and may arrive in separate packages.

Lost, Damaged, or Missing Orders

If your order arrives damaged, contains the wrong item, or appears to have been lost during transit, please contact our support team as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the package and product (if applicable)
• A brief description of the issue

We'll investigate the matter and work with you to provide an appropriate resolution.

Questions About Your Order

If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to help.

Contact Us

Email: support@sunnyspray.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST